Soulscent Handcrafted Aromatherapy Decor

We offer free tracked and insured shipping for all orders with 5 - 9 days delivery depending on your location.

As soon as you get the dispatch confirmation email. click on the "Track Order" button and you'll get live updates on your shipment. you can also track your order manually by providing your tracking number or email and order number

Please note that we require 1 - 3 working days on average to process your order before dispatching it. However due to peak time or high demand, sometimes it can take upto 10 business days for an order to be fulfilled. But rest assured we are doing everything we can to deliver your order ASAP.

Once your order is dispatched, depending on your country or region, the estimated delivery time is between 5 - 15 business days. Please consider any holidays that might impact delivery times.

We provide free worldwide shipping to over 200 countries and regions. However, we're not responsible for customs charges. customs may charge their own fees which are not associated with our own shipping cost. They are their own entity and reserve the right to charge as they deem fit.

No worries - slight delays in shipping may occur due to, for instance upcoming or current holidays that are not working days for post and delivery services. Moreover, keep in mind that it might take a considerable time for customs in your country or region to check and clear your package. If your delivery is significantly late, or you're experiencing problems with your order tracking, please reach out to us at help@soulioo.com. we're happy to help.

Cancellations are only accepted for full-priced items, within 60 minutes of ordering. Please if you have to cancel your order for any reason, reach out to help@soulioo.com as soon as possible. We process orders as quickly as possible so cancellation is time-sensitive.

It is the buyer's responsibility to provide the right shipping address. We do our best to speed up processing and shipping time, so there is always a small window to make changes. Please reach out to help@soulioo.com as soon as possible if you believe you have provided an incorrect shipping address.

You can pay with the world's most popular and secured payment methods. you can choose between using Credit or debit card or one of our trusted partners; ShopPay, Apple pay or GooglePay and PayPal.

Why am i charged instantly?
Our payment provider automatically and securely processes your order immediately after it has been placed.

Unfortunately, Soulioo is unable to advise what customs charges may be applied to international shipments. Any customs charges are applied at the discretion of their carrier and local laws, all customs charges being payable by the customer and will not be covered by Soulioo. for more accurate information, we suggest getting in touch with your local customs office before placing your order.

We've got you covered. Simply get in touch and a team member will respond as soon as possible.